Privacy Policy

1. Introduction

We are committed to protecting your privacy and handling your personal information in a transparent and responsible manner. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website or use our services.

By using this website or providing us with your personal information, you consent to the practices described in this Privacy Policy.

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2. Information We Collect and How We Collect It

We may collect personal information including, but not limited to:

• Name, email address, phone number, and contact details

• Booking and payment information

• Information provided through enquiry forms, bookings, or email correspondence

• Video, audio, and photographic content created as part of our services

• Technical information such as IP address, browser type, and website usage data (via cookies or analytics tools)

We collect this information when you:

• Submit a form or make a booking on our website

• Communicate with us via email, phone, or social media

• Participate in a filming session or creative service

• Browse our website (automatically collected technical data)

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3. Why We Collect This Information

We collect personal information to:

• Provide and deliver our services

• Manage bookings, payments, and customer communication

• Create, edit, and deliver showreel content

• Improve our website, services, and customer experience

• Meet legal, regulatory, and accounting requirements

• Promote our services (where consent has been provided)

We only collect information that is reasonably necessary for our business operations.

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4. Sharing Information with Third Parties

We do not sell or rent personal information. We may share information with trusted third parties where necessary, including:

• Payment processors and booking platforms

• Cloud storage, editing, or delivery services

• Website hosting, analytics, and IT service providers

• Legal, accounting, or professional advisors where required by law

Third parties are required to handle personal information in accordance with applicable privacy laws and only for the purpose for which it was disclosed.

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5. Data Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure. Information may be stored electronically or in physical form, using secure systems and access controls.

While we take reasonable precautions, no method of transmission or storage is completely secure.

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6. Your Rights and Access to Information

Under applicable privacy legislation, you have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate or outdated information

• Withdraw consent for certain uses of your information

• Request deletion of personal information, where legally permitted

To exercise these rights, please contact us using the details provided on this website. We will respond within a reasonable timeframe and in accordance with legal requirements.

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7. Cookies and Analytics

Our website may use cookies or similar technologies to improve functionality and analyse usage. You can control or disable cookies through your browser settings, though this may affect website performance.

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8. Minors’ Privacy

We take special care when handling personal information relating to minors.

• We do not knowingly collect personal information from individuals under 18 without parental or legal guardian consent

• Where services involve minors, consent must be provided by a parent or legal guardian prior to filming or data collection

• Personal information and creative content relating to minors is handled with heightened care and confidentiality

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9. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Creative content may be retained for portfolio or archival purposes unless otherwise agreed in writing.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be published on this website and will take effect upon posting.

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11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us through the details provided on our website.